What are the conditions for return?
At Brothers we hope that all of our interactions are positive and beneficial. However, if any of the products we've sent you happen to be damaged or lost in transit or you accidentally ordered the wrong product, we can arrange to have them replaced. Please see below for more details.
What if my product is damaged?
Simply post the product back to us and we'll reimburse you for postage and send you a replacement item. Please bear in mind the shipping time either way and handling.
What if my product is lost?
Have you checked your letterbox for a 'parcel pick-up card'?
If you have waited 10 business days, not including public holidays in your region, and your item has still not appeared at your doorstep, please email . Let us know your full name, delivery address and order number, or tracking number, and we will track your item's location.
We will send you a replacement item, if the original shipment was found to be lost in transit. If your product was in fact tracked and delivered to your confirmed address, we aren't able to send you a free reimbersement, as we can't cater for the security of your product once it is delivered.
What if I accidentally ordered the wrong product?
Simply email letting us know you ordered the wrong product and would like to check on stock availability of the product you do want. We will confirm whether or not we have the product you're after. You can then post the product back to us unused.
PLEASE NOTE: If we have the product you do want in stock, please include a return satchel or parcel with your return.
What if I received a different product to the one I ordered?
Simply contact and we will reimberse you for shipping the product back. We will then send you the correct product with our sincerest apologies.
How much will shipping cost me?
It will depend on the weight of the items you are having shipped. Proceed to the check out and specify the quantity of products and shipping location for shipping fees. Fees are respective of the costs involved in shipping to your location. All shipping fees are supplied by Australian Post's more economical options and no handling costs are added to the final fees. This is to keep our shipping fees down while still providing you with prompt delivery of your purchases.
Do you ship to my location?
We are currently shipping locally to Australia and internationally to New Zealand, United Kingdom and United States. Feel free to contact us if your location isn't on our list and we can look into the availability of your location and quote you with shipping options.
Can I track my shipment?
Yes. We only provide shipping that includes tracking with Australia Post. Go to austpost.com.au and open the Track Your Item page.
How long will my shipment take?
All shipping will take 3 to 10 business days from the point you receive your shipping confirmation via email.
What are the payment facilities at Brothers?
For our online services we use PayPal. It's owned and trusted by eBay and includes customer order information, as well as refund facilities.
For our local customers who would rather drop in to see us, we have cash and EFTPOS facilities and receipts at the Garage.
We're more than happy to answer any questions you have about our merchandise and the ordering process. It will also help us develop a better service for you.
If an answer you're looking for is not mentioned here, contact with your questions and we'll get back to you within 24 hours.